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http://ping.fm/hQmyr 201.David conducts new employee orientation for a large organization. His work is within which basic HRM function?
 Management
 Motivation
 Career planning
 Training and development

202.Employee relations specialists are involved in which of these activities?
 Handling employee complaints
 Working with position control specialists in compensation
 Negotiating benefits packages
 Coordinating interview schedules

203.The father of scientific management is ________.
 Deming
 Burns
 Taylor
 Hawthorne

204.A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan?
 All job applicants must have a recommendation from current or past employee
 Insurance premiums from former employers of all applicants are analyzed
 Job requirements are determined based on skills, knowledge and abilities
 Job announcements are posted on the company bulletin board

205.Which of these items would be in the highest security category of a typical HRIS?
 Employee name
 Former employers
 Salary
 Work location

206.Which of these decreases in the labor supply is the easiest to predict?
 Transfers-in
 Retirements
 Voluntary quits
 Prolonged illnesses

207.Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart’s _________.
 Functional strategy
 Competitive advantage
 Distinctive competence
 Corporate strategy

208.__________ is the process of assessing progress toward strategic goals and taking corrective action as needed.
 Strategic management
 Strategic planning
 Strategic control
 Diversification

209._________ is the right to make decisions, to direct the work of others and to give orders.
 Leadership
 Authority
 Delegation
 Management

210.Which of the following is considered a qualitative approach to job analysis?
 Position analysis questionnaire
 Interviews
 Department of Labor approach
 Functional job analysis

211.Which of the following personality characteristics are associated with people who are likely to exhibit violent behavior on the job?
 Neurotic
 Optimistic
 Extraverted
 Type A

212.Which of these suggestions is an effective way to deal with stress?
 Meditation
 Exercise
 Talking with others
 All of the given options

213.In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?
 Chief executive officer
 Chief safety officer
 Occupational safety and health officer
 Chief operations officer

214.Who distinguished between intrinsic motivation and extrinsic motivation?
 Frederick Taylor
 Frederick Herzberg
 David McClelland
 Edward Deci

215.Which of the following is categorized as an indirect payment portion of employee compensation?
 Wages
 Salaries
 Employer-paid insurance
 Commissions

216.Stress can affect not only your health, but also other aspects of your life. What else can be affected by stress?
 Family relationships
 Work performance
 Your attention to safety
 All of the given options

217.Unemployment benefits are typically about __________ percent of a person's earnings and last for__________.
 50; 26 weeks
 75; 1 year
 100; 2 years
 25; 4 weeks

218.Unsafe acts can be reduced through all of the following methods except:
 Job rotation
 Screening
 Training
 Incentive programs


219.Which of these is the most common type of retirement plan?
 Defined benefit
 ERISA
 Defined contribution
 Money purchase plan

220.Which one of the following statements is correct in relation to monetary rewards in accordance with Herzberg’s Two-Factor theory?
 Pay increases are a powerful long-term motivator
 Inadequate monetary rewards are a powerful dissatisfied
 Monetary rewards are more important than non-monetary rewards
 Pay can never be used as a motivator

221.Which pattern of communication is the quickest way to send a message?
 The circle
 The chain
 The Y
 The wheel

222.Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress?
 An unhappy marriage
 Ongoing money problems
 Dissatisfaction with a job
 All of the given options

223.The relative position of an organization's pay incentives compared to other companies in the same industry is known as:
 Pay structure
 Pay appraisal
 Pay level
 Pay feedback

224.Poor quality lateral communication will result in which of the following?
 Lack of direction
 Lack of coordination
 Lack of delegation
 Lack of control


225.Which of the following is a health hazard in the work place?
 Uncollected waste paper
 Heavy object
 Frayed crypt
 All of the given options

226.Managers can motivate people to avoid performing dysfunctional behaviors by using:
I. Extinction
II. Punishment
III. Negative reinforcement
 I, II, III
 I and III
 II and III
 I and II

227.Workers' compensation benefits fall into all of these major categories except:
 Medical care
 Retirement benefits
 Disability income
 Death benefits

228.Expectancy theory focuses on the relationships between which three factors?
 Needs, effort and persistence
 Needs, performance and inputs
 Inputs, performance and outcomes
 Needs, performance and outcomes

229.A horizontal extension of the object to increase task variety is called:
 Job evaluation
 Job enrichment
 Job enlargement
 Job rotation

230.Communication between two members of a project team from different function, but the same level of authority is ________ communication.
 UP ward
 Downward
 Lateral
 Diagonal

231. All of the following are External Environmental Factors except
 Legal Considerations
 The Labor Force
 Customers
 Corporate Culture

232. The people who perform tasks in a wide variety of human resource-related areas are called
 HR Executives
 HR Generalists
 HR Specialist
 All of the given options

233. A strategy intended to achieve fair employment by urging employers to hire certain groups of people who were discriminated against in the past is known as
 Fair employment
 Equal Employment Opportunity (EEO)
 Affirmative action
 Employment discrimination

234. Generally, the goal setting is a
 Top down process
 Bottom up process
 Process of top down support and bottom up development
 Function of senior management

235. Following are the reasons for conducting job analysis except
 Staffing workers
 Observing workers
 Training and Development
 Legal Considerations

236. The method that uses the organization’s current level of employment as the starting point for determining future staffing needs is
 Zero Based Forecasting
 Bottom-Up Approach
 Forecasting Human Resource Availability
 None of the given options

237. job analysis can be performed in all of the following ways except
 Interviews conducted with departing employees
 Analyzing log books
 Observing hourly workers
 Giving workers checklist to indicate which tasks on the list are performed during job.

238. What specific activities listed below are part of the organizing function?
 Giving each subordinate a specific task
 Recruiting prospective employees
 Training and developing employees
 Developing rules and procedures

239. _____ are authorized to direct the work of subordinates.
 Staff managers
 Line managers
 Leaders
 Advisory board members

240. What tactic will employers likely have to take to fill openings left by retiring employees?
 Instituting flexible work hours
 Providing elder care
 Hiring more women
 Rehiring retirees

241.Following are the basic principles or conditions that facilitate learning except
 Participation
 Relevance
 Feedback
 Education

242.Career Development is:
 A formal approach taken by an organization to help its people acquire the skills and experiences needed to perform current and future jobs.
 An employee’s progresses vertically upward in the organization from one specific job to the next.
 Both a vertical sequence of jobs and a series of horizontal opportunities.
 Self-understanding for future jobs. Then, the person is in a position to establish realistic goals and determine how to achieve these goals.

243.___________ can provide an opportunity for the employee to share in decision making, to learn by watching others, and to investigate specific organizational problems.
 Lectures & Seminars
 Assistant to Position
 Committee Assignments
 Simulations:

244.______ is a career-path method recognizing that technical specialists can and should be allowed to continue to contribute their expertise to a company without having become managers.
 Demotion
 Lateral skill path
 Dual-career path
 None of the given options

245.Training instruction for a small group, which employs such techniques as role-playing or simulation etc. and encounters give and take sessions and problem-solving techniques is called:
 Career counseling
 Workshop
 Development Plan
 On the job training

246.Barriers to career advancement include:
 Lack of time
 Rigid job specifications
 Short-term focus
 All of the given options

247.The basic skills possessed by the individual that are required to give certain performance are termed as:
 Ability
 Motivation
 Experience
 Performance

248.Using the __________ approach, managers evaluate organizational effectiveness.
 External resource
 Internal systems
 Technical
 Systems

249.A career stage in which one begins to search for work and finds a first job is:
 Exploration period
 Establishment period
 Middle stage
 None of the given options

250.Without proper feedback about an employee’s effort and its effect on performance, we run the risk of decreasing his/ her _________.
 Salary
 Experience
 Motivation
 Performance appraisal