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The basic OB model suggests study of organization at
all of the following levels except
► organization
► groups
► individuals
► shareholders
Taking action in anticipation of environmental changes
called
► corrective action
► proactive response
► reactive response
► none of the given options
The systematic exploration of activities within a job is
called
► job analysis
► job design
► job description
► job specification
All of the individuals and groups that are directly or
indirectly affected by an organization decisions are
its_______.
► consumers
► suppliers
► stakeholders
► stock holders
Firms using ________ make an extra effort to hire and
promote those in protected groups.
► ethical hiring practices
► affirmative actions
► diversity management
► network groups
What can be a quick, efficient way of gathering
information from a large number of employees?
► research
► interview
► observation
► questionnaire
Which basic function of management includes setting
standards such a sales quotas and quality standards?
► staffing
► planning
► controlling
► organizing
Periodic reductions in a company's work force to
improve its bottom line is often called
► downsizing
► decentralization:
► outsourcing
► restructuring
A group of employees who have joined together for
the purpose of dealing collectively with their employer
is known as
► shareholders
► the labor force
► competitors
► union
Who is in charge of accomplishing the organization’s
basic goals?
► HR executive
► HR specialist
► line manager
► staff manager
Question No: 11 ( Marks: 5 )
Why do you think that Strategic Managers of a
company should consult HR Manager in planning
process?
vu.ysapak.com
Question No: 12 ( Marks: 5 )
Differentiate between HR Executives, HR Generalists
and HR Specialist.
Question No: 13 ( Marks: 5 )
Describe how job analysis permeates all aspects of
HRM.
Question No: 14 ( Marks: 10 )
What is the difference between Personnel Management
and Human Resource Management? How the concept
of today’s Human Resource Management is evolved?
All of the following are the basic principles or
conditions that facilitate learning except:
► Participation
► Training
► Transference
► Feedback
All of the individuals and groups that are directly or
indirectly affected by an organization’s decisions are
called:
► Stock holders
► Consumers
► Suppliers
► Stakeholders
The loss of intellectual property that results when
competitors lure away key employees is called:
► Brain Drain
► Hiring
► Firing
► Brainstorming
External Environmental factors that affect a firm’s
human resources from outside the organization’s
boundaries are all except:
► Economic conditions
► Legal consideration
► Society
► Corporate Culture
Document that provides information regarding the
tasks, duties and responsibilities of a job is called:
► Job Identification.
► Job Specification.
► Job Description.
► Job Evaluation
A formal approach taken by an organization to help
people acquire the skills and experiences needed to
perform current and future jobs is termed as:
► Career planning
► Career paths
► Dual career path
► Career development
A process that significantly affects organizational
success by having managers and employees work
together to set expectations, review results and reward
performance is:
► Performance Management
► Performance appraisal
► Decentralization
► MBO
Applying a valued consequence that increases the
likelihood that the person will repeat the behavior that
led to it is termed as:
► Self Management
► Positive reinforcement
► Employee’s Assistance Programs
► Appraisal system
Method in which Raters assign numerical values to
specific job components, and the sum of these values
provides a quantitative assessment of job’s relative
worth is known as:
► Point method
► Classification method
► Ranking method
► Positive reinforcement
Work arrangement whereby employees are able to
remain at home, or otherwise away from the office and
perform their work over telephone lines tied to a
computer called:
► Flextime
► Scanlon plan
► Telecommuting
► Autonomy
Managers face following pressing issues that
complicate the challenges of motivating their
employees except:
► Work force diversity
► Organizational restructuring
► Fewer entry-level employees
► Reinforcement
A system of retirement benefits that provides benefits
like disability insurance, survivor’s benefits and most
recently, Medicare is called:
► Workers’ retirement compensation
► Employees’ pension
► Social security
► Health and security benefits
A formal, systematic process that permits employees
to complain about matters affecting them and their
work is called:
► Grievance procedure
► Collective bargaining
► Boycotts
► Arbitration
Alderfer focuses on three needs:
►Physiological, Safety and Ego
►Expectancy, Instrumentality and Valance
►Existence, Relatedness and Growth
►Affiliation, Power and Achievement
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Employees seek to join a union because:
►They are dissatisfied with aspects of their job.
►Feel a lack of power or influence with management
in terms of making changes.
►All the given options
►See unionization as a solution to their problems.
Effective training can raise performance, improve
morale, and increase an organization's potential.
►True ►False
Demographic component consists of a person’s beliefs,
opinions, knowledge and information.
►True ►False
McGregor’s Theory-X states that under the right
circumstances, employees would willingly contribute
their ingenuity and their talents for the benefits of the
organization.
►True ►False
Job rotation involves moving employees to various
positions in organization in an effort to expand their
skills, knowledge and abilities.
►True ►False
Autocratic leaders share the problem with subordinates
as a group.
►True ►False
___________are those firms that recognize the critical
importance of continuous performance-related training
and development and take appropriate action.
___________ is a technique for experimenting with a
real-world situation through a mathematical model
representing that situation. A model is an abstraction
of the real world.
____________ is an employee working in a firm who
is not a citizen of the country in which the firm is
located but is a citizen of the country in which the
organization is headquartered.
_____________are activities that allow people in
organizations to achieve goals without going through
formal channels.
When the evaluator perceives one factor as being of
paramount importance and gives a good or bad overall
rating to an employee based on this factor is called
______________.
How is coaching related to leadership?
What is the impact of globalization on HRM regarding
personal skills of employees?
Describe the role of HR department in Employee
Safety and Health Programs.
How can we use appraisal as a motivational tool?
When is the whistle-blowing justified outside the
organization?
How could we use job descriptions to drive our
recruiting?
What are the pros and cons of switching to lump-sum
payments as compensation instead of base-pay
increases?
vu.ysapak.com
estion1: Which of the following personality
characteristics are associated with people who
are likely to exhibit violent behavior on the job?
A: Neurotic
B: Optimistic
C: Extraverted
D: Type A
Question2: Which of these suggestions is an
effective way to deal with stress?
A: Meditation
B: Exercise
C: Talking with others
D: All of the given options
Question3: In most large facilities, who is
responsible for reducing unsafe working
conditions and reducing unsafe acts by
employees?
A: Chief executive officer
B: Chief safety officer
C: Occupational safety and health officer
D: Chief operations officer
Question:4 Who distinguished between
intrinsic motivation and extrinsic motivation?
A: Frederick Taylor
B: Frederick Herzberg
C: David McClelland
D: Edward Deci
Question5: Which of the following is
categorized as an indirect payment portion of
employee compensation?
A: Wages
B: Salaries
C: Employer-paid insurance
D: Commissions
Question6: Stress can affect not only your
health, but also other aspects of your life. What
else can be affected by stress?
A: Family relationships
B: Work performance
C: Your attention to safety
D: All of the given options
Question7: Unemployment benefits are
typically about __________ percent of a person's
earnings and last for__________.
A: 50; 26 weeks
B: 75; 1 year
C: 100; 2 years
D: 25; 4 weeks
Question8: Unsafe acts can be reduced
through all of the following methods except:
A: Job rotation
B: Screening
C: Training
D: Incentive programs
Question9: Which of these is the most
common type of retirement plan?
A: Defined benefit
B: ERISA
C: Defined contribution
D: Money purchase plan
tion10: Which one of the following statements is
correct in relation to monetary rewards in
accordance with Herzberg’s Two-Factor theory?
A: Pay increases are a powerful long-term
motivator
B: Inadequate monetary rewards are a
powerful dissatisfier
C: Monetary rewards are more important
than non-monetary rewards
D: Pay can never be used as a motivator
Question11: Which pattern of communication is
the quickest way to send a message?
A: The circle
B: The chain
C: The Y
D: The wheel
Question12: Chronic stress is the stress that
wears at people day after day. Which of these is
an example of chronic stress?
A: An unhappy marriage
B: Ongoing money problems
C: Dissatisfaction with a job
D: All of the given options
Question13: The relative position of an
organization's pay incentives compared to other
companies in the same industry is known as:
A: Pay structure
B: Pay appraisal
C: Pay level
D: Pay feedback
Question14: Poor quality lateral communication
will result in which of the following?
A: Lack of direction
B: Lack of coordination
C: Lack of delegation
D: Lack of control
Question15: 1Which of the following is a health
hazard in the work place?
A: Uncollected waste paper
B: Heavy object
C: Frayed crypt
D: All of the given options
Question16: Managers can motivate people to
avoid performing dysfunctional behaviors by
using: I. Extinction. II. Punishment. III. Negative
reinforcement.
A: I, II, III
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B: I and III
C: II and III
D: I and II
Question17: Workers' compensation benefits
fall into all of these major categories except:
A: Medical care
B: Retirement benefits
C: Disability income
D: Death benefits
Question18: Expectancy theory focuses on the
relationships between which three factors?
A: Needs, effort and persistence
B: Needs, performance and inputs
C: Inputs, performance and outcomes
D: Needs, performance and outcomes
Question19: A horizontal extension of the object
to increase task variety is called:
A: Job evaluation
B: Job enrichment
C: Job enlargement
D: Job rotation
uestion20: Communication between two
members of a project team from different function,
but the same level of authority is ________
communication.
A: UP ward
B: Downward
C: Lateral
D: Diagonal
Question21: McClelland believes the needs for
_____________________ are most important.
A: expectancy, instrumentality, and valance
B: existence, relatedness, and growth
C: positive reinforcement, negative
reinforcement, and punishment
D: affiliation, power, and achievement
Question22: ___________are programs
designed to help employees whose job
performance is suffering because of physical,
mental, or emotional problems.
A: Employee Assistance Programs
B: Wellness Programs
C: Safety Programs
D: Managed health
Question23: The 360 degree appraisal
A: works best in large organizations.
B: provides feedback from a verity of
individuals.
C: aids in developing competitive
intelligence.
D: diminishes the effect of development in
the appraisal process.
Question24: Following are the phases of the
Motivational Process except
A: Need Identification
B: Selecting Goals
C: Extinction
D: Consequences of performance
Reward/punishments
Question25: Placing a dollar value on the worth
of a job is known as
A: Job Pricing
B: Pay Grades
C: Pay Ranges
D: Single-Rate System
Question26: Total compensation constitutes of
A: direct rewards
B: indirect rewards
C: both of the given options
D: none of the given options
Question27: Following ways can be used to
avoid the high turnover of employees except
A: Use Recognition
B: Use money
C: Use Positive Reinforcement
D: Empower Employees
Question28: A system of retirement benefits
that provides benefits like disability insurance,
survivor’s benefits, and Medicare is called
_________.
A: Social Security
B: Unemployment Compensation
C: Workers’ Compensation
D: Security benefit
Question29: Upward appraisal is done by
A: Immediate Supervisor
B: Peers
C: Subordinates
D: None of the given options
Question30: ____________ exists when
individuals performing similar jobs for the same
firm are paid according to factors unique to the
employee
A: Employee Equity
B: Team Equity
C: Internal Equity
D: All of the given options
Question31: A process that significantly affects
organizational success by having managers and
employees work together to set expectations,
review results, and reward performance.
A: Management by Objectives
B: Performance Appraisal
C: Performance Management
D: Organizational Planning
Question32: ________________ is solely
responsible for managing individual’s career.
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A: Individual
B: Team
C: Organization
D: HR Manager
Question33: The evaluator uses a list of
behavioral descriptions and checks off those
behaviors that apply to the employee. This
method of appraisal is called
A: Forced-Choice Appraisal
B: Forced Distribution Appraisal
C: Checklist Appraisal
D: Behaviorally Anchored Rating Scales
Question34 Any compensation method that
ties pay to the quantity or quality of work the
person produces is called
A: Gain-sharing Plan
B: Incentive Plan
C: Compensation Plan
D: Pay for performance Plan
Question35: Employee evaluations are directly
affected by a “supervisor’s perceptions of who is
believed to be in control of the employee’s
performance – the employer or the manager.”
This theory is known as
A: Attribution Theory
B: Stereotype
C: Halo Effect
D: None of above options
Question36: The ____ trust is based on the
behavioral predictability that comes from a history
of interaction
A: Deterrence-based
B: Knowledge-based
C: Identification-based
D: None of the given options
Question37 ______ is the process whereby
union members vote out their union as their
representative.
A: Authorization card
B: Representation certification
C: Representation decertification
D: Trade union election
Question38: We can define ____ as activities
people perform to acquire, enhance, and use
power and other resources to obtain their
preferred outcomes in a situation of uncertainty or
disagreement.
A: Organizational politics
B: Executing authority
C: Collective bargaining
D: Position power
Question39: Protection from discrimination,
safe working conditions and union formulation are
_____ rights, provided to employees.
A: Contractual
B: Individual
C: Statutory
D: Organizational
Question40: A situation in labor – management
negotiation whereby management prevents union
members from returning to work is called _____.
A: Grievance
B: Strike
C: Arbitration
D: Lockout
Question41: The ______ leadership is a set of
abilities that allows the leader to recognize the
need for change, to create a vision to guide that
change, and to execute that change effectively.
A: Transformational
B: Charismatic
C: Autocratic
D: Transactional
Question42: The first formal stage of the
disciplinary procedure is
A: Written Verbal Warning
B: Written Warning
C: Suspension
D: Dismissal
Question43: The cost associated with employee
separations and turnover includes:
A: Recruitment & Selection costs
B: Training cost
C: Separation cost
D: All of the given options
Question44: According to _____, leaders may
use different styles with different members of the
same work group.
A: Path-goal leadership
B: Vroom-Jago-Yetton model
C: Leader-member exchange theory
D: The situational leadership theory
Question45: Following the ____, discipline
should be immediate, provide ample warning, be
consistent, and be impersonal.
A: Disciplinary rules
B: Corrective action
C: Punitive action
D: Hot-stove rule
Question46: Which has an impact on job pricing
and the ultimate determination of an individual’s
financial compensation?
A: The Organization
B: The Job
C: The Employee
D: All of the above options
Question47: Office environment that contain
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harmful airborne chemicals, asbestos, or indoor
pollution is referred to
A: Homicide
B: Sick Building
C: Green Environment
D: Environment pollution
Question48: Benefits offered to employees
reflect many of the trends existing in our
A: Country
B: Environment
C: Organization
D: Labor Force
Question49: Recognition, positive
reinforcement and employees’ empowerment can
be used to avoid the
A: Turnover
B: Conflict
C: Accident
D: Frustration
Question50 Not giving a compliment for a job
done very well can cause
A: Punishment
B: Extinction
C: Negative Reinforcement
D: De-motivation
Question51 Which is a common law doctrine
stating that employers have the right to hire, fire,
demote, or promote whomever they choose,
unless there is a law or contract to the contrary .
A: Management Rights
B: Employment at Will
C: Statutory Rights
D: Contractual Rights
Question52: The ability of one person to
influence another is
A: Power
B: Responsibility
C: Authority
D: All given options
Question53: The first formal stage of the
disciplinary procedure is
A: Written Verbal Warning
B: Written Warning
C: Employee Separation
D: Show-Cause Notice
Question54: A worker surplus forecasted
results in
A: Creative Recruiting
B: Special Training Programs
C: Reduced Hours
D: Succession Planning
Question55: Which theory suggests that a
leader should adapt his/her leadership style to the
task?
A: Path-Goal Leadership Theory
B: Vroom-Jago-Yetton Model
C: LMX Theory
D: The Situational Leadership Model
Question56: To be effective, leaders must
provide a _________________that is a general
statement of the organization’s intended direction
that evokes positive emotional feelings in
organization members.
A: Vision
B: Mission
C: Goal
D: Declaration
Question57 These rights Protect employees
from discrimination, Safe working conditions,
Right to form unions
A: Statutory Rights
B: Contractual Rights
C: Employment policies
D: Civil Rights
Question58: For simplicity’s sake, we can
classify the most frequent violations of discipline
into _____________ categories.
A: Two
B: Three
C: Four
D: Six
Question59: To Becoming a Leader do all
except
A: Build Your Power
B: Develop Your Judgmentase
C: Use Your Management Skills
D: Do Not Trust Anyone
Question60: A forecasting tool that uses
mathematical equations to predict the behavior of
one variable on the basis of other known
variable/s is known as
A: Managerial judgment
B: Regression analysis
C: Trend analysis
D: Ratio analysis
Question61: One reason for falling union
membership in recent years is that __________
A: Legislation protects workers in a way
that was once only offered by the unions
B: Unions have been seen as largely
ineffectual
C: Union membership is too expensive
D: Manufacturers will not hire union members
http://ping.fm/42o8v
all of the following levels except
► organization
► groups
► individuals
► shareholders
Taking action in anticipation of environmental changes
called
► corrective action
► proactive response
► reactive response
► none of the given options
The systematic exploration of activities within a job is
called
► job analysis
► job design
► job description
► job specification
All of the individuals and groups that are directly or
indirectly affected by an organization decisions are
its_______.
► consumers
► suppliers
► stakeholders
► stock holders
Firms using ________ make an extra effort to hire and
promote those in protected groups.
► ethical hiring practices
► affirmative actions
► diversity management
► network groups
What can be a quick, efficient way of gathering
information from a large number of employees?
► research
► interview
► observation
► questionnaire
Which basic function of management includes setting
standards such a sales quotas and quality standards?
► staffing
► planning
► controlling
► organizing
Periodic reductions in a company's work force to
improve its bottom line is often called
► downsizing
► decentralization:
► outsourcing
► restructuring
A group of employees who have joined together for
the purpose of dealing collectively with their employer
is known as
► shareholders
► the labor force
► competitors
► union
Who is in charge of accomplishing the organization’s
basic goals?
► HR executive
► HR specialist
► line manager
► staff manager
Question No: 11 ( Marks: 5 )
Why do you think that Strategic Managers of a
company should consult HR Manager in planning
process?
vu.ysapak.com
Question No: 12 ( Marks: 5 )
Differentiate between HR Executives, HR Generalists
and HR Specialist.
Question No: 13 ( Marks: 5 )
Describe how job analysis permeates all aspects of
HRM.
Question No: 14 ( Marks: 10 )
What is the difference between Personnel Management
and Human Resource Management? How the concept
of today’s Human Resource Management is evolved?
All of the following are the basic principles or
conditions that facilitate learning except:
► Participation
► Training
► Transference
► Feedback
All of the individuals and groups that are directly or
indirectly affected by an organization’s decisions are
called:
► Stock holders
► Consumers
► Suppliers
► Stakeholders
The loss of intellectual property that results when
competitors lure away key employees is called:
► Brain Drain
► Hiring
► Firing
► Brainstorming
External Environmental factors that affect a firm’s
human resources from outside the organization’s
boundaries are all except:
► Economic conditions
► Legal consideration
► Society
► Corporate Culture
Document that provides information regarding the
tasks, duties and responsibilities of a job is called:
► Job Identification.
► Job Specification.
► Job Description.
► Job Evaluation
A formal approach taken by an organization to help
people acquire the skills and experiences needed to
perform current and future jobs is termed as:
► Career planning
► Career paths
► Dual career path
► Career development
A process that significantly affects organizational
success by having managers and employees work
together to set expectations, review results and reward
performance is:
► Performance Management
► Performance appraisal
► Decentralization
► MBO
Applying a valued consequence that increases the
likelihood that the person will repeat the behavior that
led to it is termed as:
► Self Management
► Positive reinforcement
► Employee’s Assistance Programs
► Appraisal system
Method in which Raters assign numerical values to
specific job components, and the sum of these values
provides a quantitative assessment of job’s relative
worth is known as:
► Point method
► Classification method
► Ranking method
► Positive reinforcement
Work arrangement whereby employees are able to
remain at home, or otherwise away from the office and
perform their work over telephone lines tied to a
computer called:
► Flextime
► Scanlon plan
► Telecommuting
► Autonomy
Managers face following pressing issues that
complicate the challenges of motivating their
employees except:
► Work force diversity
► Organizational restructuring
► Fewer entry-level employees
► Reinforcement
A system of retirement benefits that provides benefits
like disability insurance, survivor’s benefits and most
recently, Medicare is called:
► Workers’ retirement compensation
► Employees’ pension
► Social security
► Health and security benefits
A formal, systematic process that permits employees
to complain about matters affecting them and their
work is called:
► Grievance procedure
► Collective bargaining
► Boycotts
► Arbitration
Alderfer focuses on three needs:
►Physiological, Safety and Ego
►Expectancy, Instrumentality and Valance
►Existence, Relatedness and Growth
►Affiliation, Power and Achievement
vu.ysapak.com
Employees seek to join a union because:
►They are dissatisfied with aspects of their job.
►Feel a lack of power or influence with management
in terms of making changes.
►All the given options
►See unionization as a solution to their problems.
Effective training can raise performance, improve
morale, and increase an organization's potential.
►True ►False
Demographic component consists of a person’s beliefs,
opinions, knowledge and information.
►True ►False
McGregor’s Theory-X states that under the right
circumstances, employees would willingly contribute
their ingenuity and their talents for the benefits of the
organization.
►True ►False
Job rotation involves moving employees to various
positions in organization in an effort to expand their
skills, knowledge and abilities.
►True ►False
Autocratic leaders share the problem with subordinates
as a group.
►True ►False
___________are those firms that recognize the critical
importance of continuous performance-related training
and development and take appropriate action.
___________ is a technique for experimenting with a
real-world situation through a mathematical model
representing that situation. A model is an abstraction
of the real world.
____________ is an employee working in a firm who
is not a citizen of the country in which the firm is
located but is a citizen of the country in which the
organization is headquartered.
_____________are activities that allow people in
organizations to achieve goals without going through
formal channels.
When the evaluator perceives one factor as being of
paramount importance and gives a good or bad overall
rating to an employee based on this factor is called
______________.
How is coaching related to leadership?
What is the impact of globalization on HRM regarding
personal skills of employees?
Describe the role of HR department in Employee
Safety and Health Programs.
How can we use appraisal as a motivational tool?
When is the whistle-blowing justified outside the
organization?
How could we use job descriptions to drive our
recruiting?
What are the pros and cons of switching to lump-sum
payments as compensation instead of base-pay
increases?
vu.ysapak.com
estion1: Which of the following personality
characteristics are associated with people who
are likely to exhibit violent behavior on the job?
A: Neurotic
B: Optimistic
C: Extraverted
D: Type A
Question2: Which of these suggestions is an
effective way to deal with stress?
A: Meditation
B: Exercise
C: Talking with others
D: All of the given options
Question3: In most large facilities, who is
responsible for reducing unsafe working
conditions and reducing unsafe acts by
employees?
A: Chief executive officer
B: Chief safety officer
C: Occupational safety and health officer
D: Chief operations officer
Question:4 Who distinguished between
intrinsic motivation and extrinsic motivation?
A: Frederick Taylor
B: Frederick Herzberg
C: David McClelland
D: Edward Deci
Question5: Which of the following is
categorized as an indirect payment portion of
employee compensation?
A: Wages
B: Salaries
C: Employer-paid insurance
D: Commissions
Question6: Stress can affect not only your
health, but also other aspects of your life. What
else can be affected by stress?
A: Family relationships
B: Work performance
C: Your attention to safety
D: All of the given options
Question7: Unemployment benefits are
typically about __________ percent of a person's
earnings and last for__________.
A: 50; 26 weeks
B: 75; 1 year
C: 100; 2 years
D: 25; 4 weeks
Question8: Unsafe acts can be reduced
through all of the following methods except:
A: Job rotation
B: Screening
C: Training
D: Incentive programs
Question9: Which of these is the most
common type of retirement plan?
A: Defined benefit
B: ERISA
C: Defined contribution
D: Money purchase plan
tion10: Which one of the following statements is
correct in relation to monetary rewards in
accordance with Herzberg’s Two-Factor theory?
A: Pay increases are a powerful long-term
motivator
B: Inadequate monetary rewards are a
powerful dissatisfier
C: Monetary rewards are more important
than non-monetary rewards
D: Pay can never be used as a motivator
Question11: Which pattern of communication is
the quickest way to send a message?
A: The circle
B: The chain
C: The Y
D: The wheel
Question12: Chronic stress is the stress that
wears at people day after day. Which of these is
an example of chronic stress?
A: An unhappy marriage
B: Ongoing money problems
C: Dissatisfaction with a job
D: All of the given options
Question13: The relative position of an
organization's pay incentives compared to other
companies in the same industry is known as:
A: Pay structure
B: Pay appraisal
C: Pay level
D: Pay feedback
Question14: Poor quality lateral communication
will result in which of the following?
A: Lack of direction
B: Lack of coordination
C: Lack of delegation
D: Lack of control
Question15: 1Which of the following is a health
hazard in the work place?
A: Uncollected waste paper
B: Heavy object
C: Frayed crypt
D: All of the given options
Question16: Managers can motivate people to
avoid performing dysfunctional behaviors by
using: I. Extinction. II. Punishment. III. Negative
reinforcement.
A: I, II, III
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B: I and III
C: II and III
D: I and II
Question17: Workers' compensation benefits
fall into all of these major categories except:
A: Medical care
B: Retirement benefits
C: Disability income
D: Death benefits
Question18: Expectancy theory focuses on the
relationships between which three factors?
A: Needs, effort and persistence
B: Needs, performance and inputs
C: Inputs, performance and outcomes
D: Needs, performance and outcomes
Question19: A horizontal extension of the object
to increase task variety is called:
A: Job evaluation
B: Job enrichment
C: Job enlargement
D: Job rotation
uestion20: Communication between two
members of a project team from different function,
but the same level of authority is ________
communication.
A: UP ward
B: Downward
C: Lateral
D: Diagonal
Question21: McClelland believes the needs for
_____________________ are most important.
A: expectancy, instrumentality, and valance
B: existence, relatedness, and growth
C: positive reinforcement, negative
reinforcement, and punishment
D: affiliation, power, and achievement
Question22: ___________are programs
designed to help employees whose job
performance is suffering because of physical,
mental, or emotional problems.
A: Employee Assistance Programs
B: Wellness Programs
C: Safety Programs
D: Managed health
Question23: The 360 degree appraisal
A: works best in large organizations.
B: provides feedback from a verity of
individuals.
C: aids in developing competitive
intelligence.
D: diminishes the effect of development in
the appraisal process.
Question24: Following are the phases of the
Motivational Process except
A: Need Identification
B: Selecting Goals
C: Extinction
D: Consequences of performance
Reward/punishments
Question25: Placing a dollar value on the worth
of a job is known as
A: Job Pricing
B: Pay Grades
C: Pay Ranges
D: Single-Rate System
Question26: Total compensation constitutes of
A: direct rewards
B: indirect rewards
C: both of the given options
D: none of the given options
Question27: Following ways can be used to
avoid the high turnover of employees except
A: Use Recognition
B: Use money
C: Use Positive Reinforcement
D: Empower Employees
Question28: A system of retirement benefits
that provides benefits like disability insurance,
survivor’s benefits, and Medicare is called
_________.
A: Social Security
B: Unemployment Compensation
C: Workers’ Compensation
D: Security benefit
Question29: Upward appraisal is done by
A: Immediate Supervisor
B: Peers
C: Subordinates
D: None of the given options
Question30: ____________ exists when
individuals performing similar jobs for the same
firm are paid according to factors unique to the
employee
A: Employee Equity
B: Team Equity
C: Internal Equity
D: All of the given options
Question31: A process that significantly affects
organizational success by having managers and
employees work together to set expectations,
review results, and reward performance.
A: Management by Objectives
B: Performance Appraisal
C: Performance Management
D: Organizational Planning
Question32: ________________ is solely
responsible for managing individual’s career.
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A: Individual
B: Team
C: Organization
D: HR Manager
Question33: The evaluator uses a list of
behavioral descriptions and checks off those
behaviors that apply to the employee. This
method of appraisal is called
A: Forced-Choice Appraisal
B: Forced Distribution Appraisal
C: Checklist Appraisal
D: Behaviorally Anchored Rating Scales
Question34 Any compensation method that
ties pay to the quantity or quality of work the
person produces is called
A: Gain-sharing Plan
B: Incentive Plan
C: Compensation Plan
D: Pay for performance Plan
Question35: Employee evaluations are directly
affected by a “supervisor’s perceptions of who is
believed to be in control of the employee’s
performance – the employer or the manager.”
This theory is known as
A: Attribution Theory
B: Stereotype
C: Halo Effect
D: None of above options
Question36: The ____ trust is based on the
behavioral predictability that comes from a history
of interaction
A: Deterrence-based
B: Knowledge-based
C: Identification-based
D: None of the given options
Question37 ______ is the process whereby
union members vote out their union as their
representative.
A: Authorization card
B: Representation certification
C: Representation decertification
D: Trade union election
Question38: We can define ____ as activities
people perform to acquire, enhance, and use
power and other resources to obtain their
preferred outcomes in a situation of uncertainty or
disagreement.
A: Organizational politics
B: Executing authority
C: Collective bargaining
D: Position power
Question39: Protection from discrimination,
safe working conditions and union formulation are
_____ rights, provided to employees.
A: Contractual
B: Individual
C: Statutory
D: Organizational
Question40: A situation in labor – management
negotiation whereby management prevents union
members from returning to work is called _____.
A: Grievance
B: Strike
C: Arbitration
D: Lockout
Question41: The ______ leadership is a set of
abilities that allows the leader to recognize the
need for change, to create a vision to guide that
change, and to execute that change effectively.
A: Transformational
B: Charismatic
C: Autocratic
D: Transactional
Question42: The first formal stage of the
disciplinary procedure is
A: Written Verbal Warning
B: Written Warning
C: Suspension
D: Dismissal
Question43: The cost associated with employee
separations and turnover includes:
A: Recruitment & Selection costs
B: Training cost
C: Separation cost
D: All of the given options
Question44: According to _____, leaders may
use different styles with different members of the
same work group.
A: Path-goal leadership
B: Vroom-Jago-Yetton model
C: Leader-member exchange theory
D: The situational leadership theory
Question45: Following the ____, discipline
should be immediate, provide ample warning, be
consistent, and be impersonal.
A: Disciplinary rules
B: Corrective action
C: Punitive action
D: Hot-stove rule
Question46: Which has an impact on job pricing
and the ultimate determination of an individual’s
financial compensation?
A: The Organization
B: The Job
C: The Employee
D: All of the above options
Question47: Office environment that contain
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harmful airborne chemicals, asbestos, or indoor
pollution is referred to
A: Homicide
B: Sick Building
C: Green Environment
D: Environment pollution
Question48: Benefits offered to employees
reflect many of the trends existing in our
A: Country
B: Environment
C: Organization
D: Labor Force
Question49: Recognition, positive
reinforcement and employees’ empowerment can
be used to avoid the
A: Turnover
B: Conflict
C: Accident
D: Frustration
Question50 Not giving a compliment for a job
done very well can cause
A: Punishment
B: Extinction
C: Negative Reinforcement
D: De-motivation
Question51 Which is a common law doctrine
stating that employers have the right to hire, fire,
demote, or promote whomever they choose,
unless there is a law or contract to the contrary .
A: Management Rights
B: Employment at Will
C: Statutory Rights
D: Contractual Rights
Question52: The ability of one person to
influence another is
A: Power
B: Responsibility
C: Authority
D: All given options
Question53: The first formal stage of the
disciplinary procedure is
A: Written Verbal Warning
B: Written Warning
C: Employee Separation
D: Show-Cause Notice
Question54: A worker surplus forecasted
results in
A: Creative Recruiting
B: Special Training Programs
C: Reduced Hours
D: Succession Planning
Question55: Which theory suggests that a
leader should adapt his/her leadership style to the
task?
A: Path-Goal Leadership Theory
B: Vroom-Jago-Yetton Model
C: LMX Theory
D: The Situational Leadership Model
Question56: To be effective, leaders must
provide a _________________that is a general
statement of the organization’s intended direction
that evokes positive emotional feelings in
organization members.
A: Vision
B: Mission
C: Goal
D: Declaration
Question57 These rights Protect employees
from discrimination, Safe working conditions,
Right to form unions
A: Statutory Rights
B: Contractual Rights
C: Employment policies
D: Civil Rights
Question58: For simplicity’s sake, we can
classify the most frequent violations of discipline
into _____________ categories.
A: Two
B: Three
C: Four
D: Six
Question59: To Becoming a Leader do all
except
A: Build Your Power
B: Develop Your Judgmentase
C: Use Your Management Skills
D: Do Not Trust Anyone
Question60: A forecasting tool that uses
mathematical equations to predict the behavior of
one variable on the basis of other known
variable/s is known as
A: Managerial judgment
B: Regression analysis
C: Trend analysis
D: Ratio analysis
Question61: One reason for falling union
membership in recent years is that __________
A: Legislation protects workers in a way
that was once only offered by the unions
B: Unions have been seen as largely
ineffectual
C: Union membership is too expensive
D: Manufacturers will not hire union members
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