|
2. Which of these refers to the temporary, parttime
and self-employed workers?
a. Internal labor force
b. Contingent work force
c. High-performance work systems
d. Downsized employees
3. Which basic function of management
includes delegating authority to subordinates and
establishing channels of communication?
a. Planning
b. Organizing
c. Leading
d. Staffing
4. Over the past 25 years, all of these areas of
legal environment have influenced HRM except:
a. Equal employment opportunity
legislation
b. Employees pay and benefits
c. Employee competition legislation
vu.ysapak.com
d. Job security
5. One of the most popular methods of
increasing employee responsibility and control is
_______.
a. Outsourcing
b. "Military model" of management
c. HRIS
d. Work teams
6. Which of these is a major dimension of HRM
practices contributing to company
competitiveness?
a. Compensating human resources
b. Acquiring and preparing human
resources
c. Managing the human resource
environment
d. All of the given options
7. How has technology changed HRM
practices?
a. Recruiting using the web generates
smaller, more focused applicant pools.
b. Employee training is offered through
scheduled classes rather than on demand.
c. Electronic resumes take less time to
evaluate than paper resumes.
d. None of the given options.
8. How do companies facilitate workforce
diversity?
a. Rely on external support systems for
minority workers.
b. Encourage employees to challenge
the beliefs and values of other employees.
c. Build in accountability through
surveys and audits.
d. Reinforce traditional values.
9. Employee involvement requires extensive
additional HRM activity in which of these areas?
a. Training
b. Benefits
c. Labor negotiation
d. Marketing
10. Managers who meet designated goals are
_______.
a. Assertive
b. Efficient
c. Effective
d. Entitled
11. David conducts new employee orientation for a
large organization. His work is within which basic
HRM function?
a. Management
b. Motivation
c. Career planning
d. Training and development
12. Employee relations specialists are involved in
which of these activities?
a. Handling employee complaints
b. Working with position control
specialists in compensation
c. Negotiating benefits packages
d. Coordinating interview schedules
vu.ysapak.com
13. The father of scientific management is
________.
a. Deming
b. Burns
c. Taylor
d. Hawthorne
14. A large organization is an EEO employer with
an affirmative action plan. Which of these
activities is performed as part of the plan?
a. All job applicants must have a
recommendation from current or past
employee
b. Insurance premiums from former
employers of all applicants are analyzed
c. Job requirements are determined
based on skills, knowledge and abilities
d. Job announcements are posted on the
company bulletin board
15. Which of these items would be in the highest
security category of a typical HRIS?
a. Employee name
b. Former employers
c. Salary
d. Work location
16. Which of these decreases in the labor supply is the
easiest to predict?
a. Transfers-in
b. Retirements
c. Voluntary quits
d. Prolonged illnesses
17. Wal-Mart differentiates its business by offering
the lowest prices. Offering the lowest prices is Wal-
Mart’s _________.
a. Functional strategy
b. Competitive advantage
c. Distinctive competence
d. Corporate strategy
18. __________ is the process of assessing progress
toward strategic goals and taking corrective action as
needed.
a. Strategic management
b. Strategic planning
c. Strategic control
d. Diversification
19. _________ is the right to make decisions, to direct
the work of others and to give orders.
a. Leadership
b. Authority
c. Delegation
d. Management
20. Which of the following is considered a qualitative
approach to job analysis?
a. Position analysis questionnaire
b. Interviews
c. Department of Labor approach
d. Functional job analysis
1. Which of the following personality
characteristics are associated with people who are
likely to exhibit violent behavior on the job?
a. Neurotic
b. Optimistic
c. Extraverted
d. Type A
vu.ysapak.com
2. Which of these suggestions is an effective way
to deal with stress?
a. Meditation
b. Exercise
c. Talking with others
d. All of the given options
3. In most large facilities, who is responsible
for reducing unsafe working conditions and
reducing unsafe acts by employees?
a. Chief executive officer
b. Chief safety officer
c. Occupational safety and health
officer
d. Chief operations officer
4. Who distinguished between intrinsic
motivation and extrinsic motivation?
a. Frederick Taylor
b. Frederick Herzberg
c. David McClelland
d. Edward Deci
5. Which of the following is categorized as an
indirect payment portion of employee
compensation?
a. Wages
b. Salaries
c. Employer-paid insurance
d. Commissions
6. Stress can affect not only your health, but
also other aspects of your life. What else can be
affected by stress?
a. Family relationships
b. Work performance
c. Your attention to safety
d. All of the given options
7. Unemployment benefits are typically about
__________ percent of a person's earnings and last
for__________.
a. 50; 26 weeks
b. 75; 1 year
c. 100; 2 years
d. 25; 4 weeks
8. Unsafe acts can be reduced through all of
the following methods except:
a. Job rotation
b. Screening
c. Training
d. Incentive programs
9. Which of these is the most common
type of retirement plan?
a. Defined benefit
b. ERISA
c. Defined contribution
d. Money purchase plan
10. Which one of the following statements is
correct in relation to monetary rewards in
accordance with Herzberg’s Two-Factor theory?
a. Pay increases are a powerful
long-term motivator
b. Inadequate monetary rewards
are a powerful dissatisfier
c. Monetary rewards are more
important than non-monetary rewards
d. Pay can never be used as a
motivator
11. Which pattern of communication is the
quickest way to send a message?
a. The circle
b. The chain
vu.ysapak.com
c. The Y
d. The wheel
12. Chronic stress is the stress that wears at
people day after day. Which of these is an example
of chronic stress?
a. An unhappy marriage
b. Ongoing money problems
c. Dissatisfaction with a job
d. All of the given options
13. The relative position of an organization's pay
incentives compared to other companies in the
same industry is known as:
a. Pay structure
b. Pay appraisal
c. Pay level
d. Pay feedback
14. Poor quality lateral communication will
result in which of the following?
a. Lack of direction
b. Lack of coordination
c. Lack of delegation
d. Lack of control
15. Which of the following is a health hazard
in the work place?
a. Uncollected waste paper
b. Heavy object
c. Frayed crypt
d. All of the given options
16. Managers can motivate people to avoid
performing dysfunctional behaviors by using:
I. Extinction
II. Punishment
III. Negative reinforcement
a. I, II, III
b. I and III
c. II and III
d. I and II
17. Workers' compensation benefits fall into all
of these major categories except:
a. Medical care
b. Retirement benefits
c. Disability income
d. Death benefits
18. Expectancy theory focuses on the
relationships between which three factors?
a. Needs, effort and persistence
b. Needs, performance and inputs
c. Inputs, performance and
outcomes
d. Needs, performance and
outcomes
19. A horizontal extension of the object to
increase task variety is called:
a. Job evaluation
b. Job enrichment
c. Job enlargement
d. Job rotation
20. Communication between two members of a
project team from different function, but the same
level of authority is ________ communication.
a. UP ward
b. Downward
c. Lateral
d. Diagonal
Which of the following role a manager performs as a
Resource allocator?
vu.ysapak.comIn.nteirnpegrs.ocnoalm role
Decisional role
Informational role
Supportive role
The emigration of trained and talented individuals to
other nations due to lack of opportunity or other
reasons is known as _____________.
Job Insecurity
Outsourcing
Workforce diversity
Brain Drain
Staffing is a process of hiring qualified employees at
the right place and at the right time, to achieve
__________.
Targeted sales goals
Individual career goals
Return on investment
Organizational objectives
Manufacturing was the main concern of personnel
department during:
Mechanistic period
Catalytic period
Organistic period
Strategic period
_________________ is achieved by combining
capital, raw material & human resource by an
organization.
Sales
Capital
Input
Output
Supervisors fall into the:
Top-level
Middle-level
First-line level
Executive level
HRM is associated with the management of:
General people
Labors only
Organizational people
Employers only
A practice used by different companies to reduce costs
by transferring portions of work to outside provider
rather than completing it internally is termed as:
Planning
Decentralization
Restructuring
Outsourcing
The cognitive component consists of a person’s:
Emotions
Knowledge
Attitude
Feelings
Reactive approach to overcome the influence of
discriminatory practices occurred in the past is referred
as:
Equal employment opportunity
vu.ysapak.comA.fnfiirnmga.tcivoe maction
HR planning
Litigation process
Which of the following terminology describes the legal
legislation in which job applicant should not be
rejected on the basis of discriminatory practices?
Affirmative action
Legal compliance
Equal employment opportunity
Stereotype
An organization operates in:
An isolated system
A closed system
A clogged system
An open system
________ refers to a set of expected behavior patterns
attributed to someone who occupies a given position in
a social unit.
Norm
Perception
Role
Stereotyping
People can be more productive while working in:
Isolation
Groups
Crowd
None of the given options
Which of the following component consists of a
person’s beliefs, opinions, knowledge, and
information?
Affective component
Cognitive component
Behavioral component
Objective component
Which of the following involves holding beliefs about
people that place them in categories for recognizing
and accepting differences?
Backlash
Mistrust
Cohesiveness
Stereotyping
All of the following are External Environmental
Factors except ?
a) Legal Considerations
b) The Labor Force
c) Customers
d) Corporate Culture
Correct!
2) The people who perform tasks in a wide variety of
human resource-related areas are called?
a) HR Executives
b) HR Generalists
c) HR Specialist
d) All of the given options
3) A strategy intended to achieve fair employment by
urging employers to hire certain groups of people who
were discriminated against in the past is known as?
a) Fair employment
b) Equal Employment Opportunity (EEO)
c) Affirmative action
d) Employment discrimination
4) Generally, the goal setting is a ?
a) Top down process
b) Bottom up process
c) Process of top down support and bottom up
development
d) Function of senior management
vu.ysapak.com
5) Following are the reasons for conducting job
analysis except?
a) Staffing workers
b) Observing workers
c) Training and Development
d) Legal Considerations
6) The method that uses the organization?s current
level of employment as the starting point for
determining future staffing needs is ?
a) Zero Based Forecasting
b) Bottom-Up Approach
c) Forecasting Human Resource Availability
d) None of the given options
7) job analysis can be performed in all of the
following ways except?
a) Interviews conducted with departing employees
b) Analyzing log books
c) Observing hourly workers
d) Giving workers checklist to indicate which tasks
on the list are performed during job.
8) What specific activities listed below are part of the
organizing function?
a) Giving each subordinate a specific task
b) Recruiting prospective employees
c) Training and developing employees
d) Developing rules and procedures
9) _____ are authorized to direct the work of
subordinates?
a) Staff managers
b) Line managers
c) Leaders
d) Advisory board members
10) What tactic will employers likely have to take to
fill openings left by retiring employees?
a) Instituting flexible work hours
b) Providing elder care
c) Hiring more women
d) Rehiring retirees
11) Following are the basic principles or conditions
that facilitate learning except?
a) Participation
b) Relevance
c) Feedback
d) Education
12) Career Development is:?
a) A formal approach taken by an organization
to help its people acquire the skills and experiences
needed to perform current and future jobs.
b) An employee?s progresses vertically upward in
the organization from one specific job to the next.
c) Both a vertical sequence of jobs and a series of
horizontal opportunities.
d) Self-understanding for future jobs. Then, the
person is in a position to establish realistic goals and
determine how to achieve these goals.
13) ___________ can provide an opportunity for the
employee to share in decision making, to learn by
watching others, and to investigate specific
organizational problems.?
a) Lectures & Seminars
b) Assistant to Position
c) Committee Assignments
d) Simulations:
14) ______ is a career-path method recognizing that
technical specialists can and should be allowed to
continue to contribute their expertise to a company
without having become managers.?
a) Demotion
b) Lateral skill path
c) Dual-career path
d) None of the given options
15) Training instruction for a small group, which
employs such techniques as role-playing or simulation
etc. and encounters give and take sessions and
problem-solving techniques is called:?
a) Career counseling
b) Workshop
c) Development Plan
d) On the job training
16) Barriers to career advancement include:?
a) Lack of time
b) Rigid job specifications
c) Short-term focus
d) All of the given options
17) The basic skills possessed by the individual that
are required to give certain performance are termed
as:?
a) Ability
b) Motivation
c) Experience
d) Performance
18) Using the __________ approach, managers
evaluate organizational effectiveness?
a) External resource
b) Internal systems
c) Technical
d) Systems
19) A career stage in which one begins to search for
work and finds a first job is:?
a) Exploration period
vu.ysapak.com
b) Establishment period
c) Middle stage
d) None of the given options
20) Without proper feedback about an employee?s
effort and its effect on performance, we run the risk of
decreasing his/ her _________?
a) Salary
b) Experience
c) Motivation
d) Performance appraisal
21) The ____ trust is based on the behavioral
predictability that comes from a history of interaction?
a) Deterrence-based
b) Knowledge-based
c) Identification-based
d) None of the given options
22) ______ is the process whereby union members
vote out their union as their representative?
a) Authorization card
b) Representation certification
c) Representation decertification
d) Trade union election
23) We can define ____ as activities people perform
to acquire, enhance, and use power and other resources
to obtain their preferred outcomes in a situation of
uncertainty or disagreement?
a) Organizational politics
b) Executing authority
c) Collective bargaining
d) Position power
24) Protection from discrimination, safe working
conditions and union formulation are _____ rights,
provided to employees?
a) Contractual
b) Individual
c) Statutory
d) Organizational
25) A situation in labor ? management negotiation
whereby management prevents union members from
returning to work is called _____?
a) Grievance
b) Strike
c) Arbitration
d) Lockout
26) The first formal stage of the disciplinary
procedure is?
a) Written Verbal Warning
b) Written Warning
c) Suspension
d) Dismissal
27) The cost associated with employee separations
and turnover includes:?
a) Recruitment & Selection costs
b) Training cost
c) Separation costs
d) All of the given options
28) The ______ leadership is a set of abilities that
allows the leader to recognize the need for change, to
create a vision to guide that change, and to execute that
change effectively?
a) Transformational
b) Charismatic
c) Autocratic
d) Transactional
29) According to _____, leaders may use different
styles with different members of the same work group?
a) Path-goal leadership
b) Vroom-Jago-Yetton model
c) Leader-member exchange theory
d) The situational leadership theory
30) Following the ____, discipline should be
immediate, provide ample warning, be consistent, and
be impersonal?
a) Disciplinary rules
b) Corrective action
c) Punitive action
d) Hot-stove rule
31) _________ is the process of acquiring, training,
appraising and compensating employees, attending to
their labor relations, health and safety and fairness
concerns?
a) Labor Relations
b) Organizational Behavior
c) Human Resource Management
d) Organizational Health and Safety Management
32) Which of these refers to the temporary, part-time
and self-employed workers?
a) Internal labor force
b) Contingent work force
c) High-performance work systems
d) Downsized employees
33) Which basic function of management includes
delegating authority to subordinates and establishing
channels of communication?
a) Planning
b) Organizing
c) Leading
d) Staffing
vu.ysapak.com
34) Over the past 25 years, all of these areas of legal
environment have influenced HRM except: ?
a) Equal employment opportunity legislation
b) Employees pay and benefits
c) Employee competition legislation
d) Job security
35) One of the most popular methods of increasing
employee responsibility and control is _______?
a) Outsourcing
b) "Military model" of management
c) HRIS
d) Work teams
36) Which of these is a major dimension of HRM
practices contributing to company competitiveness?
a) Compensating human resources
b) Acquiring and preparing human resources
c) Managing the human resource environment
d) All of the given options
37) How has technology changed HRM practices?
a) Recruiting using the web generates smaller, more
focused applicant pools.
b) Employee training is offered through scheduled
classes rather than on demand.
c) Electronic resumes take less time to evaluate
than paper resumes.
d) None of the given options.
38) How do companies facilitate workforce diversity?
a) Rely on external support systems for minority
workers.
b) Encourage employees to challenge the beliefs and
values of other employees.
c) Build in accountability through surveys and
audits.
d) Reinforce traditional values.
39) Employee involvement requires extensive
additional HRM activity in which of these areas?
a) Training
b) Benefits
c) Labor negotiation
d) Marketing
40) Managers who meet designated goals are
_______?
a) Assertive
b) Efficient
c) Effective
d) Entitled
41) David conducts new employee orientation for a
large organization. His work is within which basic
HRM function?
a) Management
b) Motivation
c) Career planning
d) Training and development
42) Employee relations specialists are involved in
which of these activities?
a) Handling employee complaints
b) Working with position control specialists in
compensation
c) Negotiating benefits packages
d) Coordinating interview schedules
43) The father of scientific management is
________?
a) Deming
b) Burns
c) Taylor
d) Hawthorne
44) A large organization is an EEO employer with an
affirmative action plan. Which of these activities is
performed as part of the plan?
a) All job applicants must have a recommendation
from current or past employee
b) Insurance premiums from former employers of all
applicants are analyzed
c) Job requirements are determined based on skills,
knowledge and abilities
d) Job announcements are posted on the company
bulletin board
45) Which of these items would be in the highest
security category of a typical HRIS?
a) Employee name
b) Former employers
c) Salary
d) Work location
46) Which of these decreases in the labor supply is
the easiest to predict?
a) Transfers-in
b) Retirements
c) Voluntary quits
d) Prolonged illnesses
47) Wal-Mart differentiates its business by offering
the lowest prices. Offering the lowest prices is Wal-
Mart?s _________?
a) Functional strategy
b) Competitive advantage
c) Distinctive competence
d) Corporate strategy
48) __________ is the process of assessing progress
toward strategic goals and taking corrective action as
needed?
a) Strategic management
b) Strategic planning
c) Strategic control
vu.ysapak.com
d) Diversification
49) _________ is the right to make decisions, to
direct the work of others and to give orders?
a) Leadership
b) Authority
c) Delegation
d) Management
50) Which of the following is considered a qualitative
approach to job analysis?
a) Position analysis questionnaire
b) Interviews
c) Department of Labor approach
d) Functional job analysis
KEY TERMS
1. Human Resource Management
The staffing functions of the management process. Or
the policies and practices needed to carry out the
“people” or human resource aspects of a management
position, including recruiting, screening, training,
rewarding, and appraising etc.
Manager Individuals in an organization who direct the
activities of others. Member of
the organization performing the management function
Motivation: Motivation means to influence
performance of others and to redirect the
efforts in desirable direction by using different
motivational tools that can help
in fulfilling the mission of organization
Organization A systematic arrangement of people to
accomplish some specific purpose.
Competitive Advantage Any factor that allows an
organization to differentiate its product or service
from those of its competitors to increase market share.
Stakeholders All individuals and groups that are
directly or indirectly affected by an
organization’s decisions
Controlling: Specific activities are to set performance
standards that indicate progress toward long-term
goals
Decisional roles included those of entrepreneur,
disturbance handler, resource allocator, and negotiator
activities.
Disseminator is a conduit to transmit information to
organizational members
Disturbance handlers take corrective action in
response to unforeseen problems
Effectiveness: A measure of the appropriateness of the
goals chosen (are these the right goals?), and the
degree to which they are achieved
Efficiency measure of how well resources are used to
achieve a goal
Entrepreneur: managers initiate and oversee new
projects that will improve their organization’s
performance
Figurehead: duties that are ceremonial and symbolic
in nature
Informational roles included monitoring,
http://ping.fm/aHX28
and self-employed workers?
a. Internal labor force
b. Contingent work force
c. High-performance work systems
d. Downsized employees
3. Which basic function of management
includes delegating authority to subordinates and
establishing channels of communication?
a. Planning
b. Organizing
c. Leading
d. Staffing
4. Over the past 25 years, all of these areas of
legal environment have influenced HRM except:
a. Equal employment opportunity
legislation
b. Employees pay and benefits
c. Employee competition legislation
vu.ysapak.com
d. Job security
5. One of the most popular methods of
increasing employee responsibility and control is
_______.
a. Outsourcing
b. "Military model" of management
c. HRIS
d. Work teams
6. Which of these is a major dimension of HRM
practices contributing to company
competitiveness?
a. Compensating human resources
b. Acquiring and preparing human
resources
c. Managing the human resource
environment
d. All of the given options
7. How has technology changed HRM
practices?
a. Recruiting using the web generates
smaller, more focused applicant pools.
b. Employee training is offered through
scheduled classes rather than on demand.
c. Electronic resumes take less time to
evaluate than paper resumes.
d. None of the given options.
8. How do companies facilitate workforce
diversity?
a. Rely on external support systems for
minority workers.
b. Encourage employees to challenge
the beliefs and values of other employees.
c. Build in accountability through
surveys and audits.
d. Reinforce traditional values.
9. Employee involvement requires extensive
additional HRM activity in which of these areas?
a. Training
b. Benefits
c. Labor negotiation
d. Marketing
10. Managers who meet designated goals are
_______.
a. Assertive
b. Efficient
c. Effective
d. Entitled
11. David conducts new employee orientation for a
large organization. His work is within which basic
HRM function?
a. Management
b. Motivation
c. Career planning
d. Training and development
12. Employee relations specialists are involved in
which of these activities?
a. Handling employee complaints
b. Working with position control
specialists in compensation
c. Negotiating benefits packages
d. Coordinating interview schedules
vu.ysapak.com
13. The father of scientific management is
________.
a. Deming
b. Burns
c. Taylor
d. Hawthorne
14. A large organization is an EEO employer with
an affirmative action plan. Which of these
activities is performed as part of the plan?
a. All job applicants must have a
recommendation from current or past
employee
b. Insurance premiums from former
employers of all applicants are analyzed
c. Job requirements are determined
based on skills, knowledge and abilities
d. Job announcements are posted on the
company bulletin board
15. Which of these items would be in the highest
security category of a typical HRIS?
a. Employee name
b. Former employers
c. Salary
d. Work location
16. Which of these decreases in the labor supply is the
easiest to predict?
a. Transfers-in
b. Retirements
c. Voluntary quits
d. Prolonged illnesses
17. Wal-Mart differentiates its business by offering
the lowest prices. Offering the lowest prices is Wal-
Mart’s _________.
a. Functional strategy
b. Competitive advantage
c. Distinctive competence
d. Corporate strategy
18. __________ is the process of assessing progress
toward strategic goals and taking corrective action as
needed.
a. Strategic management
b. Strategic planning
c. Strategic control
d. Diversification
19. _________ is the right to make decisions, to direct
the work of others and to give orders.
a. Leadership
b. Authority
c. Delegation
d. Management
20. Which of the following is considered a qualitative
approach to job analysis?
a. Position analysis questionnaire
b. Interviews
c. Department of Labor approach
d. Functional job analysis
1. Which of the following personality
characteristics are associated with people who are
likely to exhibit violent behavior on the job?
a. Neurotic
b. Optimistic
c. Extraverted
d. Type A
vu.ysapak.com
2. Which of these suggestions is an effective way
to deal with stress?
a. Meditation
b. Exercise
c. Talking with others
d. All of the given options
3. In most large facilities, who is responsible
for reducing unsafe working conditions and
reducing unsafe acts by employees?
a. Chief executive officer
b. Chief safety officer
c. Occupational safety and health
officer
d. Chief operations officer
4. Who distinguished between intrinsic
motivation and extrinsic motivation?
a. Frederick Taylor
b. Frederick Herzberg
c. David McClelland
d. Edward Deci
5. Which of the following is categorized as an
indirect payment portion of employee
compensation?
a. Wages
b. Salaries
c. Employer-paid insurance
d. Commissions
6. Stress can affect not only your health, but
also other aspects of your life. What else can be
affected by stress?
a. Family relationships
b. Work performance
c. Your attention to safety
d. All of the given options
7. Unemployment benefits are typically about
__________ percent of a person's earnings and last
for__________.
a. 50; 26 weeks
b. 75; 1 year
c. 100; 2 years
d. 25; 4 weeks
8. Unsafe acts can be reduced through all of
the following methods except:
a. Job rotation
b. Screening
c. Training
d. Incentive programs
9. Which of these is the most common
type of retirement plan?
a. Defined benefit
b. ERISA
c. Defined contribution
d. Money purchase plan
10. Which one of the following statements is
correct in relation to monetary rewards in
accordance with Herzberg’s Two-Factor theory?
a. Pay increases are a powerful
long-term motivator
b. Inadequate monetary rewards
are a powerful dissatisfier
c. Monetary rewards are more
important than non-monetary rewards
d. Pay can never be used as a
motivator
11. Which pattern of communication is the
quickest way to send a message?
a. The circle
b. The chain
vu.ysapak.com
c. The Y
d. The wheel
12. Chronic stress is the stress that wears at
people day after day. Which of these is an example
of chronic stress?
a. An unhappy marriage
b. Ongoing money problems
c. Dissatisfaction with a job
d. All of the given options
13. The relative position of an organization's pay
incentives compared to other companies in the
same industry is known as:
a. Pay structure
b. Pay appraisal
c. Pay level
d. Pay feedback
14. Poor quality lateral communication will
result in which of the following?
a. Lack of direction
b. Lack of coordination
c. Lack of delegation
d. Lack of control
15. Which of the following is a health hazard
in the work place?
a. Uncollected waste paper
b. Heavy object
c. Frayed crypt
d. All of the given options
16. Managers can motivate people to avoid
performing dysfunctional behaviors by using:
I. Extinction
II. Punishment
III. Negative reinforcement
a. I, II, III
b. I and III
c. II and III
d. I and II
17. Workers' compensation benefits fall into all
of these major categories except:
a. Medical care
b. Retirement benefits
c. Disability income
d. Death benefits
18. Expectancy theory focuses on the
relationships between which three factors?
a. Needs, effort and persistence
b. Needs, performance and inputs
c. Inputs, performance and
outcomes
d. Needs, performance and
outcomes
19. A horizontal extension of the object to
increase task variety is called:
a. Job evaluation
b. Job enrichment
c. Job enlargement
d. Job rotation
20. Communication between two members of a
project team from different function, but the same
level of authority is ________ communication.
a. UP ward
b. Downward
c. Lateral
d. Diagonal
Which of the following role a manager performs as a
Resource allocator?
vu.ysapak.comIn.nteirnpegrs.ocnoalm role
Decisional role
Informational role
Supportive role
The emigration of trained and talented individuals to
other nations due to lack of opportunity or other
reasons is known as _____________.
Job Insecurity
Outsourcing
Workforce diversity
Brain Drain
Staffing is a process of hiring qualified employees at
the right place and at the right time, to achieve
__________.
Targeted sales goals
Individual career goals
Return on investment
Organizational objectives
Manufacturing was the main concern of personnel
department during:
Mechanistic period
Catalytic period
Organistic period
Strategic period
_________________ is achieved by combining
capital, raw material & human resource by an
organization.
Sales
Capital
Input
Output
Supervisors fall into the:
Top-level
Middle-level
First-line level
Executive level
HRM is associated with the management of:
General people
Labors only
Organizational people
Employers only
A practice used by different companies to reduce costs
by transferring portions of work to outside provider
rather than completing it internally is termed as:
Planning
Decentralization
Restructuring
Outsourcing
The cognitive component consists of a person’s:
Emotions
Knowledge
Attitude
Feelings
Reactive approach to overcome the influence of
discriminatory practices occurred in the past is referred
as:
Equal employment opportunity
vu.ysapak.comA.fnfiirnmga.tcivoe maction
HR planning
Litigation process
Which of the following terminology describes the legal
legislation in which job applicant should not be
rejected on the basis of discriminatory practices?
Affirmative action
Legal compliance
Equal employment opportunity
Stereotype
An organization operates in:
An isolated system
A closed system
A clogged system
An open system
________ refers to a set of expected behavior patterns
attributed to someone who occupies a given position in
a social unit.
Norm
Perception
Role
Stereotyping
People can be more productive while working in:
Isolation
Groups
Crowd
None of the given options
Which of the following component consists of a
person’s beliefs, opinions, knowledge, and
information?
Affective component
Cognitive component
Behavioral component
Objective component
Which of the following involves holding beliefs about
people that place them in categories for recognizing
and accepting differences?
Backlash
Mistrust
Cohesiveness
Stereotyping
All of the following are External Environmental
Factors except ?
a) Legal Considerations
b) The Labor Force
c) Customers
d) Corporate Culture
Correct!
2) The people who perform tasks in a wide variety of
human resource-related areas are called?
a) HR Executives
b) HR Generalists
c) HR Specialist
d) All of the given options
3) A strategy intended to achieve fair employment by
urging employers to hire certain groups of people who
were discriminated against in the past is known as?
a) Fair employment
b) Equal Employment Opportunity (EEO)
c) Affirmative action
d) Employment discrimination
4) Generally, the goal setting is a ?
a) Top down process
b) Bottom up process
c) Process of top down support and bottom up
development
d) Function of senior management
vu.ysapak.com
5) Following are the reasons for conducting job
analysis except?
a) Staffing workers
b) Observing workers
c) Training and Development
d) Legal Considerations
6) The method that uses the organization?s current
level of employment as the starting point for
determining future staffing needs is ?
a) Zero Based Forecasting
b) Bottom-Up Approach
c) Forecasting Human Resource Availability
d) None of the given options
7) job analysis can be performed in all of the
following ways except?
a) Interviews conducted with departing employees
b) Analyzing log books
c) Observing hourly workers
d) Giving workers checklist to indicate which tasks
on the list are performed during job.
8) What specific activities listed below are part of the
organizing function?
a) Giving each subordinate a specific task
b) Recruiting prospective employees
c) Training and developing employees
d) Developing rules and procedures
9) _____ are authorized to direct the work of
subordinates?
a) Staff managers
b) Line managers
c) Leaders
d) Advisory board members
10) What tactic will employers likely have to take to
fill openings left by retiring employees?
a) Instituting flexible work hours
b) Providing elder care
c) Hiring more women
d) Rehiring retirees
11) Following are the basic principles or conditions
that facilitate learning except?
a) Participation
b) Relevance
c) Feedback
d) Education
12) Career Development is:?
a) A formal approach taken by an organization
to help its people acquire the skills and experiences
needed to perform current and future jobs.
b) An employee?s progresses vertically upward in
the organization from one specific job to the next.
c) Both a vertical sequence of jobs and a series of
horizontal opportunities.
d) Self-understanding for future jobs. Then, the
person is in a position to establish realistic goals and
determine how to achieve these goals.
13) ___________ can provide an opportunity for the
employee to share in decision making, to learn by
watching others, and to investigate specific
organizational problems.?
a) Lectures & Seminars
b) Assistant to Position
c) Committee Assignments
d) Simulations:
14) ______ is a career-path method recognizing that
technical specialists can and should be allowed to
continue to contribute their expertise to a company
without having become managers.?
a) Demotion
b) Lateral skill path
c) Dual-career path
d) None of the given options
15) Training instruction for a small group, which
employs such techniques as role-playing or simulation
etc. and encounters give and take sessions and
problem-solving techniques is called:?
a) Career counseling
b) Workshop
c) Development Plan
d) On the job training
16) Barriers to career advancement include:?
a) Lack of time
b) Rigid job specifications
c) Short-term focus
d) All of the given options
17) The basic skills possessed by the individual that
are required to give certain performance are termed
as:?
a) Ability
b) Motivation
c) Experience
d) Performance
18) Using the __________ approach, managers
evaluate organizational effectiveness?
a) External resource
b) Internal systems
c) Technical
d) Systems
19) A career stage in which one begins to search for
work and finds a first job is:?
a) Exploration period
vu.ysapak.com
b) Establishment period
c) Middle stage
d) None of the given options
20) Without proper feedback about an employee?s
effort and its effect on performance, we run the risk of
decreasing his/ her _________?
a) Salary
b) Experience
c) Motivation
d) Performance appraisal
21) The ____ trust is based on the behavioral
predictability that comes from a history of interaction?
a) Deterrence-based
b) Knowledge-based
c) Identification-based
d) None of the given options
22) ______ is the process whereby union members
vote out their union as their representative?
a) Authorization card
b) Representation certification
c) Representation decertification
d) Trade union election
23) We can define ____ as activities people perform
to acquire, enhance, and use power and other resources
to obtain their preferred outcomes in a situation of
uncertainty or disagreement?
a) Organizational politics
b) Executing authority
c) Collective bargaining
d) Position power
24) Protection from discrimination, safe working
conditions and union formulation are _____ rights,
provided to employees?
a) Contractual
b) Individual
c) Statutory
d) Organizational
25) A situation in labor ? management negotiation
whereby management prevents union members from
returning to work is called _____?
a) Grievance
b) Strike
c) Arbitration
d) Lockout
26) The first formal stage of the disciplinary
procedure is?
a) Written Verbal Warning
b) Written Warning
c) Suspension
d) Dismissal
27) The cost associated with employee separations
and turnover includes:?
a) Recruitment & Selection costs
b) Training cost
c) Separation costs
d) All of the given options
28) The ______ leadership is a set of abilities that
allows the leader to recognize the need for change, to
create a vision to guide that change, and to execute that
change effectively?
a) Transformational
b) Charismatic
c) Autocratic
d) Transactional
29) According to _____, leaders may use different
styles with different members of the same work group?
a) Path-goal leadership
b) Vroom-Jago-Yetton model
c) Leader-member exchange theory
d) The situational leadership theory
30) Following the ____, discipline should be
immediate, provide ample warning, be consistent, and
be impersonal?
a) Disciplinary rules
b) Corrective action
c) Punitive action
d) Hot-stove rule
31) _________ is the process of acquiring, training,
appraising and compensating employees, attending to
their labor relations, health and safety and fairness
concerns?
a) Labor Relations
b) Organizational Behavior
c) Human Resource Management
d) Organizational Health and Safety Management
32) Which of these refers to the temporary, part-time
and self-employed workers?
a) Internal labor force
b) Contingent work force
c) High-performance work systems
d) Downsized employees
33) Which basic function of management includes
delegating authority to subordinates and establishing
channels of communication?
a) Planning
b) Organizing
c) Leading
d) Staffing
vu.ysapak.com
34) Over the past 25 years, all of these areas of legal
environment have influenced HRM except: ?
a) Equal employment opportunity legislation
b) Employees pay and benefits
c) Employee competition legislation
d) Job security
35) One of the most popular methods of increasing
employee responsibility and control is _______?
a) Outsourcing
b) "Military model" of management
c) HRIS
d) Work teams
36) Which of these is a major dimension of HRM
practices contributing to company competitiveness?
a) Compensating human resources
b) Acquiring and preparing human resources
c) Managing the human resource environment
d) All of the given options
37) How has technology changed HRM practices?
a) Recruiting using the web generates smaller, more
focused applicant pools.
b) Employee training is offered through scheduled
classes rather than on demand.
c) Electronic resumes take less time to evaluate
than paper resumes.
d) None of the given options.
38) How do companies facilitate workforce diversity?
a) Rely on external support systems for minority
workers.
b) Encourage employees to challenge the beliefs and
values of other employees.
c) Build in accountability through surveys and
audits.
d) Reinforce traditional values.
39) Employee involvement requires extensive
additional HRM activity in which of these areas?
a) Training
b) Benefits
c) Labor negotiation
d) Marketing
40) Managers who meet designated goals are
_______?
a) Assertive
b) Efficient
c) Effective
d) Entitled
41) David conducts new employee orientation for a
large organization. His work is within which basic
HRM function?
a) Management
b) Motivation
c) Career planning
d) Training and development
42) Employee relations specialists are involved in
which of these activities?
a) Handling employee complaints
b) Working with position control specialists in
compensation
c) Negotiating benefits packages
d) Coordinating interview schedules
43) The father of scientific management is
________?
a) Deming
b) Burns
c) Taylor
d) Hawthorne
44) A large organization is an EEO employer with an
affirmative action plan. Which of these activities is
performed as part of the plan?
a) All job applicants must have a recommendation
from current or past employee
b) Insurance premiums from former employers of all
applicants are analyzed
c) Job requirements are determined based on skills,
knowledge and abilities
d) Job announcements are posted on the company
bulletin board
45) Which of these items would be in the highest
security category of a typical HRIS?
a) Employee name
b) Former employers
c) Salary
d) Work location
46) Which of these decreases in the labor supply is
the easiest to predict?
a) Transfers-in
b) Retirements
c) Voluntary quits
d) Prolonged illnesses
47) Wal-Mart differentiates its business by offering
the lowest prices. Offering the lowest prices is Wal-
Mart?s _________?
a) Functional strategy
b) Competitive advantage
c) Distinctive competence
d) Corporate strategy
48) __________ is the process of assessing progress
toward strategic goals and taking corrective action as
needed?
a) Strategic management
b) Strategic planning
c) Strategic control
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d) Diversification
49) _________ is the right to make decisions, to
direct the work of others and to give orders?
a) Leadership
b) Authority
c) Delegation
d) Management
50) Which of the following is considered a qualitative
approach to job analysis?
a) Position analysis questionnaire
b) Interviews
c) Department of Labor approach
d) Functional job analysis
KEY TERMS
1. Human Resource Management
The staffing functions of the management process. Or
the policies and practices needed to carry out the
“people” or human resource aspects of a management
position, including recruiting, screening, training,
rewarding, and appraising etc.
Manager Individuals in an organization who direct the
activities of others. Member of
the organization performing the management function
Motivation: Motivation means to influence
performance of others and to redirect the
efforts in desirable direction by using different
motivational tools that can help
in fulfilling the mission of organization
Organization A systematic arrangement of people to
accomplish some specific purpose.
Competitive Advantage Any factor that allows an
organization to differentiate its product or service
from those of its competitors to increase market share.
Stakeholders All individuals and groups that are
directly or indirectly affected by an
organization’s decisions
Controlling: Specific activities are to set performance
standards that indicate progress toward long-term
goals
Decisional roles included those of entrepreneur,
disturbance handler, resource allocator, and negotiator
activities.
Disseminator is a conduit to transmit information to
organizational members
Disturbance handlers take corrective action in
response to unforeseen problems
Effectiveness: A measure of the appropriateness of the
goals chosen (are these the right goals?), and the
degree to which they are achieved
Efficiency measure of how well resources are used to
achieve a goal
Entrepreneur: managers initiate and oversee new
projects that will improve their organization’s
performance
Figurehead: duties that are ceremonial and symbolic
in nature
Informational roles included monitoring,
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