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Job Summary
Company
Warid Telecom
Location
Lahore
Job Type
Full Time
Years of Experience
1
Education Level
Master's Degree
Salary
Not mentioned
Executive Subscriber Management M-1
Jobs Detail
To coordinate with CS Ops & finance for documentation and refund of the sale termination, live subscribers & package changes cases.
To analyze sale return cases for reason & maintain an accurate log of nationwide churn activity.
To analyze the financial adjustments and resolve as per authorizations of finance, subsequently coordinating with finance for resolution of the problem.
To ensure charging files of Warid direct debit customers are sent to finance on time.
To coordinate with correspondence for updating customer information about direct debit.
To investigate overcharging cases for prepaid & postpaid base and process rebates as per authorization.
To coordinate with engineering or IT for rectification of overcharging reasons.
To handle scratch card blocking activity & investigate disputes raised by logistics & CS channels. To maintain an accurate log of blocking activity & present to management the reasons & financial impact of these requests.
To coordinate with IT and finance for smooth running of online payments through Warid’s commercial site.
Requirements
Strong time management skills
Exceptional analytical skills
Team Player
Knowledge of trouble shooting macros and automation tools
Effective written & oral communication and interpersonal skills
PI’s:
Main scope is to build an effective channel which provides total back end support to all of the touch points of the customer (Nationwide Franchises, Business Centres and Contact Centre)
About Us
Warid Telecom is a joint venture between Abu Dhabi Group and SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan, for US$758 million. This partnership is part of a strategy to support Warid Telecom continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions. http://www.ysapak.com/YSAforum/index.php/topic,4366.new.html#new
Company
Warid Telecom
Location
Lahore
Job Type
Full Time
Years of Experience
1
Education Level
Master's Degree
Salary
Not mentioned
Executive Subscriber Management M-1
Jobs Detail
To coordinate with CS Ops & finance for documentation and refund of the sale termination, live subscribers & package changes cases.
To analyze sale return cases for reason & maintain an accurate log of nationwide churn activity.
To analyze the financial adjustments and resolve as per authorizations of finance, subsequently coordinating with finance for resolution of the problem.
To ensure charging files of Warid direct debit customers are sent to finance on time.
To coordinate with correspondence for updating customer information about direct debit.
To investigate overcharging cases for prepaid & postpaid base and process rebates as per authorization.
To coordinate with engineering or IT for rectification of overcharging reasons.
To handle scratch card blocking activity & investigate disputes raised by logistics & CS channels. To maintain an accurate log of blocking activity & present to management the reasons & financial impact of these requests.
To coordinate with IT and finance for smooth running of online payments through Warid’s commercial site.
Requirements
Strong time management skills
Exceptional analytical skills
Team Player
Knowledge of trouble shooting macros and automation tools
Effective written & oral communication and interpersonal skills
PI’s:
Main scope is to build an effective channel which provides total back end support to all of the touch points of the customer (Nationwide Franchises, Business Centres and Contact Centre)
About Us
Warid Telecom is a joint venture between Abu Dhabi Group and SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan, for US$758 million. This partnership is part of a strategy to support Warid Telecom continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions. http://www.ysapak.com/YSAforum/index.php/topic,4366.new.html#new