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Solved mcq’s of mgt501, MGT501 - Human Resource Management mid term and final term exams help 1. The basic functions of management include all of the following except _____. a. planning b. organizing c. motivating d. leading e. staffing 2. The management process is made up of _____ basic functions. a. three b. four c. five d. eight e. ten 3. Which basic function of management includes establishing goals and standards, developing rules and procedures, and forecasting? a. planning b. organizing c. motivating d. leading e. staffing 4. What specific activities listed below are part of the planning function? a. giving each subordinate a specific task b. recruiting prospective employees c. training and developing employees d. developing rules and procedures e. all of the above 5. Lin spends most of her time at work setting goals and standards and developing rules and procedures. Which function of management does Lin specialize in? a. planning b. organizing c. motivating d. leading e. staffing 6. Which basic function of management includes delegating authority to subordinates and establishing channels of communication? a. planning b. organizing c. motivating d. leading e. staffing 7. What specific activities listed below are part of the organizing function? a. giving each subordinate a specific task b. recruiting prospective employees c. training and developing employees d. developing rules and procedures e. all of the above 8. Which basic function of management includes selecting employees, setting performance standards, and compensating employees? a. planning b. organizing c. motivating d. leading e. staffing 9. What specific activities listed below are part of the staffing function? a. giving each subordinate a specific task b. maintaining morale c. recruiting prospective employees d. developing rules and procedures e. both b and c 10. Which basic function of management includes setting standards such a sales quotas and quality standards? a. planning b. organizing c. controlling d. leading e. staffing 11. What specific activities listed below are part of the controlling function? a. giving each subordinate a specific task b. recruiting prospective employees c. training and developing employees d. developing rules and procedures e. checking to see how actual performance compares with standards 12. _____ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. a. Human Resource Management b. Labor Relations c. Industrial Psychology d. Organizational Behavior e. Organizational Health and Safety Management 13. Human resource management is _____. a. the concepts and techniques used to control people at work b. the process of organizing work activities c. the process of identifying countries with cheaper labor costs and relocating jobs to those countries d. the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns e. all of the above 14. _____ is the right to make decisions, to direct the work of others, and to give orders. a. Leadership b. Authority c. Delegation d. Management e. Responsibility 15. _____ are authorized to direct the work of subordinates. a. Line managers b. Staff managers c. Leaders d. Advisory board members e. All of the above 16. _____ are responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation. a. Human resource managers b. Staff managers c. Line managers d. EEO officers e. Board members 17. Effective human resource management could include all of the following responsibilities except _____. a. placing the right person in the right job b. training employees c. controlling labor costs d. protecting employees’ health e. all are responsibilities necessary for effective human resource management 18. Human resource managers generally exert _____ within the human resources department and _____ outside the human resources department. a. line authority; implied authority b. staff authority; line authority c. line authority; staff authority d. functional control; authoritarian control e. staff authority; specific authority 19. Line managers respect the knowledge human resource managers have in areas such as testing and affirmative action. Consequently, human resource managers can influence line managers through _____. a. line authority b. functional control c. implied authority d. explicit authority e. human capital 20. Which of the following responsibilities do human resource managers fulfill in their role as employee advocates? a. establish guidelines for how management should be treating employees b. provide support for employees contesting unfair practices c. represent employees’ interests as appropriate d. all of the above e. none of the above 21. All of the following are examples of human resource job duties except _____. a. recruiter b. equal employment opportunity coordinator c. financial advisor d. compensation manager e. labor relations specialist vu.ysapak.com 22. Which of the following job titles indicates a position in human resources? a. recruiter b. job analyst c. training specialist d. EEO coordinator e. all of the above 23. Which of the following tasks related to recruiting and hiring is not typically handled by HR staff? a. specify necessary job qualifications b. develop pool of qualified applicants c. conduct initial screening interviews d. administer tests e. explain benefits packages 24. The expertise of human resource departments became indispensable with the _____. a. introduction of employment laws b. passing of equal employment laws c. increase of women in the workforce d. movement of jobs to countries with cheaper labor costs e. both a and b 25. _____ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad. a. Expansion b. Market development c. Globalization d. Export growth e. Diversification 26. Most people who are classified as nontraditional workers are _____. a. contingent workers b. independent contractors c. job sharing d. working multiple jobs e. caring for an elderly parent 27. Which of the following is a type of nontraditional worker? a. contingent workers b. part-time workers c. people working in alternative work arrangements d. people with multiple jobs e. all of the above 28. Jak takes on various projects as an independent contractor. He works on several projects for a variety of companies. When a project is complete, he moves on to another project, often with a different company. Jak is a type of _____. a. contingent worker b. collateral worker c. manager d. consultant e. none of the above 29. Saras and her mother, Ann share one flight attendant job at Jet Airlines. Saras and Ann could be classified as _____. a. flex-time workers b. contingent workers c. nontraditional workers d. traditional workers e. none of the above 30. What term refers to the knowledge, education, training, skills, and expertise of a firm’s workers? a. human resources b. human capital c. intangible assets d. knowledge assets e. intellectual property 31. Which of the following demographic issues represents a challenge for human resource managers? a. increasingly diverse workforce b. aging workforce c. increasing use of contingent workers d. both a and b e. all of the above 32. The proportion of women in the workforce is projected to _____. a. increase significantly over the coming decade b. decrease as more women decide to stay home with children c. stop growing d. increase at a decreasing rate e. decrease at an increasing rate 33. Over the next few years, employers may face a severe labor shortage because _____. a. there are fewer people entering the job market than there are retiring baby boomers b. one-third of married women are not in the labor force c. Older workers will represent 11% of the labor force d. people are living longer e. all of the above 34. What tactic will employers likely have to take to fill openings left by retiring employees? a. instituting flexible work hours b. providing elder care c. hiring more women d. rehiring retirees e. lowering the retirement age 35. A _____ is a company’s plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. a. SWOT analysis b. mission statement c. strategy d. tactic e. scorecard 36. The performance of human resource departments is evaluated based on _____. a. measurable evidence of efficiency b. measurable evidence of effectiveness c. anecdotal evidence d. qualitative measures of success e. both a and b 37. Quantitative performance measures used by human resource managers to assess operations are called _____. a. ratios b. benchmarks c. metrics d. grades e. goals 38. The _____ metric can be used as a measurement to show improvements to savings in recruitment and retention costs. a. absence rate b. cost per hire c. HR expense factor d. human capital ROI e. time to fill 39. Which metric indicates the cost of health care per employee by providing the per capita cost of employee benefits? a. HR expense factor b. human capital ROI c. health care costs per employee d. human capital value added e. revenue factor 40. The _____ metric views human resource expenses in relation to the total operating expenses of the organization. a. HR expense factor b. human capital ROI c. health care costs per employee d. human capital value added e. revenue factor vu.ysapak.com 41. _____ are a useful tool for determining why employees are leaving an organization. a. Government labor reports b. Exit interviews c. Benchmarks d. HR portals e. Turnover rates 42. Which of the following human resource practices can be useful in reducing workers’ compensation cost per employee? a. safety training b. disability management c. safety incentives d. all of the above e. a and