Client Service Account Manager - Officer (Based in Riyadh , Saudi Arabia)-110050170
Job Description

About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.3 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan and Chase brands. Information about the firm is available at www.jpmorganchase.com.


JPMorgan chase knows that service quality is an attribute that matters most to companies. That's why our firm's tactical and strategic focus includes fostering a service culture and presenting a single face to the client with branded touch points. The Client Service Group is the 'window into JPMorgan' for our client base, therefore effectively giving the client a single point of contact for all of their servicing requirements. The team work in partnership with the clients to ensure agreed service levels are met and future needs understood. The team also partner with the Relationship Management teams in order to understand the client's business culture and strategy.

The Client Service Account Manager has responsibilty for the overall relationship and service management to a group of Middle Eastern clients and this entails forging strong client relationships and collaborating with internal client service delivery and relationship management colleagues in order to drive service quality consistency and enhancements.
In addition, the role is also responsible for building and maintaining a network of partners throughout the WSS and T&SS product and service delivery organisation in order to promote client service excellence and support the clients' business strategy.

Main responsibilites are:

Proactively manage the relationship across all impacted WSS products in order to maintain service quality and referenceability and manage virtual team.
Act as knowledge base for clients' current and future product & operational requirements & work with relevant contacts in Product Management to resolve anticipated gaps
Identify client training opportunities
Review of network flashes to assess key client impact
Co-ordinate the sharing of client service/relationship information and best practices across product lines and locations

Work with the service delivery teams to determine key quality service level indicators:

Management of client expectations and maintenance of action plans to address areas for improvement
Management of Service Level Agreements
KPI / other MIS collation, presentation and management

Develop & review monthly management reporting on client satisfaction levels and all defined client projects from the service delivery teams and identify strategic solutions to support client efficiencies.

Strategic overview of client related projects and issues with close collaboration and partnership with all associated business areas to create and implement:
Client change management e.g. new product integration, market entries, client specific process changes
Strategic overview of service planning activity and actively participate in the management of client visits & regular service reviews
Lead the promotion to engage clients in the participation of Client Surveys, analysis of results with follow up creation and implementation of actions plans. Ensure all significant activity and communication is documented in Client Service Exchange (CSX) or Client Knowledge Centre (CKC)
Input and analysis
Co-ordination of all client onboarding activity, client exits and restructures including
All account and market openings
Ownership of technology set ups e.g. VPR deployment, Swift/TI accounts and liaison with ASD.

Ownership of account profiles including
Instigation or review of standing instructions cross product
Documentation e.g. tax docs, market docs, NOBOs, mandates
Manage process of NII / EF&L client communication & negotiation including liason with Custody Client Services and Relationship Managenment
Provide support to RM & Sales teams on Sales / RFP process e.g. client service RFP responses ; attendance at Due Diligence / Star Chamber
Qualifications

Skills and Experience:

Client Management Skills
Communication Skills
Influencing and Networking Skills
Leadership
Change Management
Ownership and Initiative
Problem Solving and Analytical Skills
Results Focus
Strategic Planning
Team Work
Financial services experience and understanding of the T&SS business
Working knowledge of the WSS business, it's operations and products
Extensive working knowledge of the securities industry
Strong and proven client management experience
Ability to effectively communicate strategic direction
Ability to work to multiple deadlines and prioritise appropriately
Proven project management skills
Financial services industry recognised qualifications would be an advantage


JPMorgan offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan is an Equal Opportunity Employer.

Job Relationship Management/Sales
Primary LocationSaudi Arabia-Riyadh-Riyadh
Organization Treasury & Securities Services
Schedule Full-time
Job Type Standard
Shift Day Job
Employee Status Regular http://ping.fm/r1GsN